Do you sell POS hardware or pre-packaged Computer Systems?

Honestly, we don't understand why you would wish to purchase computing hardware and peripherals from us when you can get such fantastic deals on the Internet!  We refer our customers looking for Point of Sale systems (barcode readers, receipt printers, cash drawers, etc.) to low-cost online retailers like www.posworld.com and if you want a good PC, www.dell.com is a great place to start...why should we take more of your money and provide less excellent service than the pro's in these categories?

Back to questions...

First of all, you must understand that the Wellworks Centre suite of Internet Software Services is completely unique...there are NO competitive offerings on the market that have tightly integrated a business management system with an HTML email publishing system with a privately brand-able eCommerce platform. Our Feature Comparison list tells the story pretty clearly.

But following are ways in which we see a difference from competitive offerings in the component parts of Wellworks:

Wellworks Communiqué

• Library's of content - The Communiqué Library is an innovative concept in internet newsletter services: let the consumer be pointed to the best internet content by their trusted "guru".  This focused approach makes you the voice of authority and resource to the "best on the web" in your area of expertise.  The Wellworks Communiqué Library is a catalogue of the best industry specific content we can find out on the internet.  Our Communiqué Library team are constantly building on this library catalogue to find the most interesting and informative content available for you to link to from your newsletters.  And you can maintain your own personal library of business specific messages like: "happy birthday", "expiring payments", "welcome to new clients", "we've missed you", etc.
• 10 second newsletter creation - Another innovation, made possible by the Communiqué Library...  Use our pre-packaged newsletter designs and have your personalized, diverse and exciting newsletters built by a single mouse click!  Just add an intro paragraph and the job that takes sometimes hours (if you get it done at all) with competitive offerings, is now done literally in seconds.
• Integration with CRM - your client database and all the information about your clients (your CRM: Customer Relations Management) are all a part of the Communiqué system.  You can slice & dice your CRM by: unlimited categories you maintain, location, purchasing history, personal demographics, etc.  Communiqué is the only email newsletter service on the market tightly integrated with a powerful CRM system.

Wellworks Marketplace

• Private Branding - Wellworks Marketplace has YOUR name on the upper left of the Site, not ours!  User studies show the location  the PC user's eyeball always goes to first, every time, is the upper left corner of a webpage, and with Wellworks Marketplace this is your business name.  This gives your business a professional ecommerce site that previously small business owners could only dream of calling their own. 
• 10% Commissions on all products - no inventory cost, no merchandising expertise required...just the best commission structure out there.
• LOHAS Quality Products - LOHAS stands for Lifestyles of Health and Sustainability".  This is the criteria for our product selections: wellness conscious, earth friendly, sustainable, values driven products. 

Wellworks Manager

• Security - Wellworks Manager is in internet based service, often referred to as an "ASP" service, but unlike others out there is TOTALLY SECURE (we've been told so by professional hackers!), because of the unique cutting edge approach we have taken to cross-internet communications (the RDP protocol).  Other systems we have looked at, honestly, could have your data violated and/or shutdown by a technology savvy 14 year-old having a "bad hair day".
• Intuitive Design - Wellworks is a pioneer in the use of intuitive "right brained" software design for small business owners.  Other vendors who don't understand the needs of their customers in this way will "claim" to have an intuitive product (and that's about the extent of it), but the "proof of the pudding is in the eating" so to speak.  We dare you to compare, because we know there is NO comparison in ease of use between Wellworks and our competitors.  Wellworks is to internet based business management services, what the Macintosh is to PC's ;)
• Complete accounting - many competitive products we see out there require you to use a completely different software package (QuickBooks, MYOB, etc...) to manage your accounting, and there is no true linkage between the two systems, which in reality means a LOT of extra, needless administrative time and number crunching "brain damage".
• Depth of well thought out Features - Sometimes life is about the "little things", and you don't find out that missing them is a problem until after you are too far down the wrong path.  The Wellworks design is all about the little details that make your business life faster and easier.  Things like... the most comprehensively flexible payroll calculation schemes found anywhere, that reduce running payroll to a fraction of the typical time spent... or quickly seeing on each client's file their missed session history over the past 2 years... or unlimited, fast search criteria to pick exactly the clients you want to communicate with out of your database.  You'll be amazed by the little things in Wellworks that adorn the big things, and make us really stand apart from the competition!
• We use all aspects of Wellworks Manager  to run our business -  Wellworks is used internally by Wellness Business Systems to manage our sales and monthly billings, customer support, communications and scheduling, marketing newsletter publication based on targeted customer information, and customer contact management and history.  Our Accounts Payable, Accounts Receivable and corporate accounting reporting is automatically generated for us by Wellworks.  Talk about believing in your own product...see if any other vendors will tell you that!!!!

Back to questions...

What other languages does Wellworks Centre Support?

Currently the Wellworks Centre is English only, but look for this to change in 2008!

How secure is Wellworks?

We hear stories almost weekly about computer hackers stealing data from large corporations, and we constantly live with our email addresses getting onto SPAM lists.  The Wellworks suite of products have been designed with this reality in mind, with an emphasis toward architecting our solutions in a way that we can guarantee data security to our customers.  Following are the main security issues you need to be concerned with and the solutions that Wellworks has in place for you and your client's protection:

• Data transmission over the internet - Wellworks Manager is in internet based service, often referred to as an "ASP" service, but unlike others out there is TOTALLY SECURE (we've been told so by professional hackers!), because of the unique cutting edge approach we have taken to cross-internet communications (the RDP protocol).  This RDP protocol is like a "tunnel" that your data can travel through that hackers can't break into, unlike typical internet browser based solutions.  But even more securely, as your data is traveling through the RDP tunnel, it is protected with 128 bit encryption so that even if someone could get to it they couldn't do anything with it. 
• Data hosted on Wellworks Servers - your business data is stored in our data center, not on your PC. This is a first level of security for you: no need to worry about theft or disaster in your business leading to loss of locally stored data.  Our data center is used by major corporations to store and keep safe the most sensitive information.  The facility is physically guarded and protected from malicious intrusion.  The Wellworks Servers are guarded with a dedicated hardware firewall that prevents hackers from being able to see or access them over the internet.  We provide the most stringent "strong password" access to you to log into your accounts, but even once you have logged into your Wellworks application, access to any other areas of our servers or database systems is prevented.
• Email address exposure - when you send Communiqué emails from Wellworks to your clients, your client's email addresses are hidden in the "blind carbon copy" addressing of the email message so that email addresses are not exposed to others.  Your email lists are contained always and only in your Wellworks data tables and never shared in any way with any one else.
• Credit Card processing  -  Wellworks maintains the highest level of compliance with the Payment Card Industry Data Security Standards. Transaction information is transmitted with bank-grade encryption to protect stored transaction data from unauthorized access. Wellworks Centre offers one of the most comprehensive, safest POS solutions available to keep your business running smoothly.

Back to questions...

Do we have to purchase the entire Wellworks Centre Suite or can we just purchase individual components?

We have many customers who have another Manager "like" system in place (Accounting, Scheduling, Retail POS, CRM), but who very much need and want a powerful newsletter publishing system and an online eCommerce store.  So we have split out Wellworks Communiqué and Wellworks Marketplace as a separate product we call Communiqué Plus.  With Wellworks Communiqué Plus you get all the power of Communiqué and Marketplace, and you can import your own mailing list data easily. 

Can we sell our own products or specific products of our choosing in Marketplace?

The fast and simple answer is YES!  But of course it seems like nothing in life is so fast and simple, so we will give you a longer and more complex answer as well....

We carefully scrutinize the products and vendors that we allow into the Wellworks Marketplace.  We use standards established by LOHAS (www.LOHAS.com) and strive for the highest quality of socially conscious, organic, sustainable, green and wellness conscious products/vendors for our and your wonderful clients.

We also negotiate the agreements with the vendors to make certain that you can make a 10% commission on all sales, and that the shipping to your customers will be handled quickly and with a high quality shipping process.  And we make certain that the details like returned merchandise handling and refunds are expedited with the highest degree of customer satisfaction.

So, as easy as it is to say YES to this question, it can also turn out that we might not be able to complete all of our requirements with all vendors wanting to be in our Marketplace.